Shipping & Return

Shipping Policy

Order Processing:

• Orders are typically processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed the next working day.

Shipping Time:

• Metro Cities: 2–4 business days
• Other Locations: 4–7 business days
• Delivery timelines may vary due to courier delays or unforeseen circumstances.

Shipping Charges:

• Free shipping on orders above ₹X,XXX (optional – customize).
• For orders below this value, a standard shipping fee will be applied at checkout.

Tracking:

• Once shipped, you will receive an email/SMS with your tracking number.
• You can track your order status anytime via www.tggt.in/track (if available).

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🔄 Return & Exchange Policy

Eligible Returns:

You may request a return or exchange if:

• The product is damaged, defective, or not functioning as expected.
• You received a wrong item or something not as described.
• You notify us within 7 days of delivery.

Non-Returnable Items:

• Opened or used items.
• Items damaged due to improper installation or misuse.
• Consumables or special-order items (unless defective).

Return Process:

1. Contact our support team at info@tggt.in with your order ID and issue.
2. Attach clear photos or videos of the issue for verification.
3. Once approved, we will arrange pickup or share return shipping details.
4. After inspection, your replacement or refund will be processed.

Refund Timeline:

• Refunds will be initiated within 7–10 business days of receiving the returned item.
• Refunds are made to the original mode of payment.

Return Shipping Charges:

• If the error is on our part (damaged or incorrect item), return shipping is free.
• For all other reasons, the buyer bears the return shipping cost.

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📞 Need Help?

For questions about shipping or returns:
📧 Email: info@tggt.in
📞 Call: +91-9909552128
🌐 Visit: www.tggt.in