Shipping Policy
Order Processing:
- Orders are typically processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed the next working day.
Shipping Time:
- Metro Cities: 2–4 business days
- Other Locations: 4–7 business days
- Delivery timelines may vary due to courier delays or unforeseen circumstances.
Shipping Charges:
- Free shipping on orders above ₹X,XXX (optional – customize).
- For orders below this value, a standard shipping fee will be applied at checkout.
Tracking:
- Once shipped, you will receive an email/SMS with your tracking number.
- You can track your order status anytime via www.tggt.in/track (if available).
🔄 Return & Exchange Policy
Eligible Returns:
You may request a return or exchange if:
- The product is damaged, defective, or not functioning as expected.
- You received a wrong item or something not as described.
- You notify us within 7 days of delivery.
Non-Returnable Items:
- Opened or used items.
- Items damaged due to improper installation or misuse.
- Consumables or special-order items (unless defective).
Return Process:
- Contact our support team at support@tggt.in with your order ID and issue.
- Attach clear photos or videos of the issue for verification.
- Once approved, we will arrange pickup or share return shipping details.
- After inspection, your replacement or refund will be processed.
Refund Timeline:
- Refunds will be initiated within 7–10 business days of receiving the returned item.
- Refunds are made to the original mode of payment.
Return Shipping Charges:
- If the error is on our part (damaged or incorrect item), return shipping is free.
- For all other reasons, the buyer bears the return shipping cost.
📞 Need Help?
For questions about shipping or returns:
📧 Email: support@tggt.in
📞 Call: +91-XXXXXXXXXX
🌐 Visit: www.tggt.in