At TradeGlow General Trading Co. (www.tggt.in), customer satisfaction is our priority. We strive to ensure all products are delivered in perfect condition. However, if you’re not completely satisfied with your purchase, we’re here to help.
Eligibility for Refunds:
- Damaged or Defective Products:
If the item you receive is damaged, defective, or not working as intended, you may request a refund within 7 days of delivery. - Incorrect Product Received:
If you receive an item different from what you ordered, please notify us within 3 days of receipt for a full refund or replacement. - Product Not as Described:
If the item differs significantly from its online description, you are eligible for a return or refund.
Non-Refundable Situations:
- Items returned without original packaging or labels.
- Products used, installed, or altered in any way.
- Consumables or special-order items (unless defective or incorrect).
- Orders placed with incorrect shipping details provided by the customer.
Refund Process:
- Contact our customer service team at support@tggt.in or call +91-XXXXXXXXXX with your order ID and issue details.
- Our team will assess the issue and may request photos or videos as proof.
- Approved returns must be shipped back within 7 days of approval.
- Once we receive and inspect the returned item, your refund will be processed to your original payment method within 7–10 business days.
Shipping Charges:
- If the return is due to an error on our part (wrong or damaged product), shipping charges will be borne by us.
- For all other returns, the customer is responsible for return shipping costs.
Contact Us:
For any refund-related queries, please contact us at:
📧 support@tggt.in
📞 +91-XXXXXXXXXX
🌐 www.tggt.in